By Melissa Repko and Gabrielle Fonrouge
Source: CNBC
Retail has seen unprecedented upheaval over the last several years.
Some of the industry’s key decision-makers expect even more evolution ahead.
Covid-related shocks have upended retail, after clogged ports and merchandise shortages gave way to excess inventory levels and shifting consumer demands amid persistent inflation.
Those disruptions accelerated transformations in the industry that were just hitting some companies before the pandemic, such as the growth of curbside pickup and increased use of mobile apps.
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