Information for dealing with Coronavirus with Teladoc
Teladoc is a fast and easy way to connect with a health professional. It can replace an in-person office visit for most cases.
- If you are covered under the plan, it is a resource for members and their families without further burdening the health care system.
- If you or a family member feels some of the symptoms associated with COVID-19, Teladoc can help address those concerns with a health professional who might advise you to get tested.
- Even if you are healthy, we encourage all members to create an account so, in the event you might need it, you will have access to a licensed AZ doctor to assess your condition, answer questions about virus testing and address any other medical issues of concern.
- If contacting Teladoc becomes necessary, we urge you to be patient, as there may be a longer than normal wait for a consultation with a medical professional.
Ways to connect to Teledoc:
Logging in if you DO have a Teladoc account
- Go to member.teladoc.com and log in to your account on a computer
- Use the app which is on Apple’s App Store or Google Play Store
- If you haven’t used Teladoc in more than a year, you will need to update your medical history before your first visit.
Logging in if you DON’T have a Teladoc account
- Go to member.teladoc.com and click on the “Get Started” blue button on the right on a computer.
- Visit Apple’s App Store or Google Play Store and search for “Teladoc”
- If you are unsure, call (800) TEL-ADOC for more assistance.
- Read the FAQ page at: https://www.teladoc.com/contact-us/#faqs
- Complete a brief medical history BEFORE OUR FIRST VISIT.
What is Teladoc
- Teladoc is a fast and easy way to connect with a health professional. It can replace an in-person office visit for most cases.
- If you feel some of the symptoms associated with the COVID-19 outbreak, Teladoc can help you address those concerns with a health professional who might advise you to get tested.
How will members be treated?
- Teladoc Health care providers are evaluating symptoms (e.g. fever, cough, shortness of breath) and contact history (e.g. known exposure to a person diagnosed with COVID‐19, recent travel or living in an area with an active outbreak, healthcare worker who may have increased risk of exposure) to assess COVID‐19 risk.
- If the doctor gathers information that suggests risk of COVID‐19, we will help guide patients to the next step for care and testing as follows. In accordance with evolving local guidance, we will contact the appropriate public health department.
- If the doctor observes symptoms and risk factors that suggest COVID‐19, s/he now has the ability to add a notation to the “excuse note” advising the patient to self‐quarantine for 14 days.
- Healthy patients will not be re-evaluated.
Increased Wait Times
- People are experiencing longer than usual wait times – both at in‐person care sites in their communities and in virtual care settings – and we expect that healthcare needs will continue to escalate.
- They have updated phone, web, and App messaging to transparently share that we are experiencing high call volumes and provide useful information about COVID‐19 while they wait.
- After a visit request is initiated, members are encouraged to be available and ready to promptly answer our callbacks, calls are cancelled after 2 unanswered callback attempts by a doctor.
What You Need to Know about Coronavirus